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Ordering FAQ

How to Order

How do I select a product?

STEP 1: Select the products you want to buy and add them to your shopping basket
STEP 2: View your Shopping Basket at any time to check items, quantities and prices
STEP 3: When you have completed your selection complete the Check Out process

How do I view my shopping basket?

You can view your basket by clicking the blue shopping basket link, found in the top right-hand corner of every page within the website.

How do I add items to my shopping basket?

If you have found the product you wish to buy through a search results page, click the 'Add to Basket' icon to add it to your basket. If you are viewing an individual product detail page, enter the quantity in the buy field and click the 'Add to Basket' icon. You will then see that the item has been added to your basket.

What are order minimums and multiples?

There is a minimum order value of £10.00, excluding carriage and packing charge and VAT. The website will give a message when the minimum value has not been reached, with an option to add to the order.

A small amount of products have a minimum order quantity set against them.

I need a manufacturer's spare part, but can't find it on the website?

While we do stock a large number of products on our website, we can't stock all of them. As a result, if you cannot find the item you are looking for online, please use our request form (by clicking the REQUEST button, giving details of the manufacturer, model number, brief description, and any other relevant information. A member of our customer service team will then contact you with price and availability.

Which credit cards do you accept?

You may pay us using VISA Credit Card, Mastercard Credit card, Visa Delta Debit Card, Visa Electron Card and PayPal.

For your security all payment transactions are managed on a secure site through SagePay, the Uk's largest independent Payment Service Provider.There is no minimum order value.

I have no credit card. Can I still buy from you?

Yes, you can open a trade credit account online or alternatively email or call our accounts department (Tel: 01202 872771) to find out other payment methods that would suit you.

Why are some items missing from my order?

The missing items will be 'out of stock' products. We will dispatch the remaining items as soon as we receive stock. Please call our sales centre if you require estimated delivery dates for these items.

What type of order confirmation will I receive?

We will send an order confirmation to the e-mail address you provided to us. The order confirmation will contain the order number and a list of the parts you have purchased along with prices and quantities.

How do I know my order has been submitted correctly?

You will be able to see our order confirmation page online after you submit your order. Shortly after that you will also receive the same confirmation by email.

I submitted an order with an error, how do I amend it?

If you notice an error on your order once it has been submitted, please call us.

It may not be possible to amend your order before it is dispatched, however by contacting us as soon as possible it gives us more chance of amending the order before dispatch.

How long will my order take to arrive?

Depending on the time that the product was ordered, UK orders can be expected to arrive between 3 and 11 days. For orders outside the UK, a delivery time of between 5 and 16 days can be expected. All orders are dependent on availability.

Can I buy outside of the UK?

Delivery charges are shown for the UK and EU countries only. For other international deliveries please contact us first with your address and and we will provide a competitive quotation using an international door to door courier service.  Contact our sales office on +44 1202 872771  between 09:00 and 17:00 GMT or email

How am I able to avoid paying VAT on my purchases?

All purchases will include VAT unless the customer registers an account and provides us with their VAT details.

How do I enter my VAT Registration Number?

You can enter your VAT registration number when you register your Account.

We'll need the legal name and registered address that corresponds to the VAT registration number entered in your Account. You can only upload one VAT registration number per EU country. If you submit more than one VAT registration number, please make sure that you select the VAT registration number valid for the country of delivery.

If you're VAT registered in Italy or Spain, your VAT registration number might not be activated for intra-Community (EU cross-border) supplies of goods. All non-activated intra-community VAT registration numbers will fail our validation check. If you enter a Spanish or Italian VAT registration number you should indicate if your VAT registration number is "local". In such cases we will require you to provide a copy of your VAT certificate or "Comunicazione unica di inizio attivitá" or "Visura camerale" if you are registered in Italy.

We'll let you know by e-mail if there's a problem with the number you provided.

What is the process for validating my VAT Registration Number?

Once you've signed in and submitted your VAT registration number in the box and entered it, it is verified automatically.

Customers in Italy or Spain who are having problems with the validation of their VAT Registration numbers, please see the information specific to your countries on our About Entering Your VAT Registration Number(s) Section in our Terms and Conditions Page.

Any open orders in your basket will have your VAT registration number applied to each applicable transaction. It's your responsibility to only use your VAT registration number for purchases related to the business associated with the number submitted to

If your VAT registration number fails the validation check, we'll let you know by e-mail if there's a problem. Please contact Customer Services for further information if this happens.

What does it mean when a part is backordered?

Occasionally, demand for certain products can lead to them being temporarily 'out of stock'. However, if you still want this item and don't mind waiting we are happy to accept orders and dispatch it once stock becomes available.