ITM Components takes special care to ensure that your equipment fully meets its requirements prior to shipment. If any problems of incompatibility are experienced at the time of installation, this must be notified to ITM Components immediately and not later than 10 days from date of shipment. Please note that refunds cannot be given for items which have been custom manufactured. We reserve the right to apply a minimum 20% re-stocking charge for items returned.
If goods are being returned by post, return postage charges must be met by the Customer. ITM Components may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.